HR GO are looking for a CEF Administrative Officer - Grade 6 with current DBS.
Main Duties include:
MAIN DUTIES:
Office and team support
1 Act as a first point of contact for the service, including general enquiries and reception; answer enquiries including some of a complex nature; redirect more complex enquiries appropriately
2 Process and respond promptly to incoming communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary
3 Produce a range of documents including letters/emails and presentations to a good standard by the required deadline
Collect, process and input data into the County Council's information management/ filing systems and databases (e.g. Framework-I, One, Swift, SAP) ensuring
1 accuracy, confidentiality and security of data and compliance with statutory requirements.
2 Co-ordinate diary management to ensure information is accurate and up to date at all times.
3 Organise and minute meetings for individuals or groups ensuring that appointments are realistically planned with regard to timing and venue; venue, catering and resources are booked appropriately; and preparing materials to support the event
4 Maintain record-keeping systems for recording and monitoring service processes and provide regular summary reports to Operational Staff and Managers to ensure that relevant updates and reviews take place in a timely fashion
5 Develop and maintain up to date information about the service including on the intranet, internet, stationery and internal and external publications
6 Undertake general clerical and administrative tasks to support the service as required (e.g. post processes, photocopying, scanning)
Educational achievements, Qualifications, Training and Knowledge:
Essential
* English Language and Mathematics GCSE Grade C or above, or equivalent, or comparable ability
Experience:
Essential
* A minimum of one year administrative experience
* Front line service (visitor/telephone) experience
* Experience and regular use of Microsoft Office applications and the Internet, including Word, * Excel, Outlook and PowerPoint, to at least an Intermediate level
* Experience of handling data and statistics
* Experience of inputting and retrieving data from ICT based record systems
* Proven ability to work effectively to deadlines
* Information research and collation using the internet/web based systems
Job related aptitude and skills:
Essential
* Ability to communicate effectively by telephone, in writing, by e-mail and in person
* Methodical and organised approach to tasks, with an eye for detail
* Ability to work calmly under pressure prioritising competing demands effectively
* Initiative, flexibility and ability to handle change
* Ability to attend work regularly and on time
Personal qualities:
Essential
* Commitment to providing good customer service with a drive for continuous improvement
* Ability to work alone, as well as working co-operatively as a team member
* Able to deal with work of a confidential nature
* Commitment to continuous personal development
Special Requirements:
Essential
* Satisfactory enhanced Criminal Records Bureau disclosure (where required)
Equal Opportunities:
Essential
* Commitment to, and understanding of, the principles of Equal Opportunities for all, in employment and the delivery of services.
Please send CV in first instance to kellie.aldridge@hrgo.co.uk
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