HR GO are looking for a CEF Administrative Officer - Grade 6 Main Duties include: MAIN DUTIES: Office and team support 1 Act as a first point of contact for the service, including general enquiries and reception; answer enquiries including some of a complex nature; redirect more complex enquiries appropriately 2 Process and respond promptly to incoming communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary 3 Produce a range of documents including letters/emails and presentations to a good standard by the required deadline Collect, process and input data into the County Council's information management/ filing systems and databases (e.g. Framework-I, One, Swift, SAP) ensuring 1 accuracy, confidentiality and security of data and compliance with statutory requirements. 2 Co-ordinate diary management to ensure information is accurate and up to date at all times. 3 Organise and minute meetings for individuals or groups ensuring that appointments are realistically planned with regard to timing and venue; venue, catering and resources are booked appropriately; and preparing materials to support the event 4 Maintain record-keeping systems for recording and monitoring service processes and provide regular summary reports to Operational Staff and Managers to ensure that relevant updates and reviews take place in a timely fashion 5 Develop and maintain up to date information about the service including on the intranet, internet, stationery and internal and external publications 6 Undertake general clerical and administrative tasks to support the service as required (e.g. post processes, photocopying, scanning) Educational achievements, Qualifications, Training and Knowledge: Essential * English Language and Mathematics GCSE Grade C or above, or equivalent, or comparable ability Experience: Essential * A minimum of one year administrative experience * Front line service (visitor/telephone) experience * Experience and regular use of Microsoft Office applications and the Internet, including Word, * Excel, Outlook and PowerPoint, to at least an Intermediate level * Experience of handling data and statistics * Experience of inputting and retrieving data from ICT based record systems * Proven ability to work effectively to deadlines * Information research and collation using the internet/web based systems Job related aptitude and skills: Essential * Ability to communicate effectively by telephone, in writing, by e-mail and in person * Methodical and organised approach to tasks, with an eye for detail * Ability to work calmly under pressure prioritising competing demands effectively * Initiative, flexibility and ability to handle change * Ability to attend work regularly and on time Personal qualities: Essential * Commitment to providing good customer service with a drive for continuous improvement * Ability to work alone, as well as working co-operatively as a team member * Able to deal with work of a confidential nature * Commitment to continuous personal development Special Requirements: Essential * Satisfactory enhanced Criminal Records Bureau disclosure (where required) Equal Opportunities: Essential * Commitment to, and understanding of, the principles of Equal Opportunities for all, in employment and the delivery of services. Please send CV in first instance to kellie.aldridge@hrgo.co.uk