HRGO Driving are recruiting on behalf of our well-established, logistics company. Job Title - Traffic Operator Location- Northampton Salary - GBP24,000 Job Purpose Reporting to the Transport Shift Supervisor you will be responsible for actioning the daily transport delivery and collection plan. Reacting in the necessary manner to overcome any operational issues that may arise through the course of the day and being proactive to ensure impact is minimalised. Communicating issues to the relevant contracts and ensuring that the transport operation meets its service levels. Job Tasks � Timely allocation of resource and despatch of drivers in accordance with daily traffic plan. � To monitor and arrange for replacement drivers, if required. � To liaise daily with the planning department on driver availability. � To answer incoming telephone calls from drivers into the traffic Office. Following Stop Call Wait procedure. � To reconcile any refused delivery telephone calls from Drivers directly with the Contracts / informing Customer Services with Status control. � To communicate any delays or failures to Contract Managers via status control. � To reconcile any queries or problems relating to drivers or deliveries. � To understand the system and track deliveries. � To be proactive and be aware of potential delivery problems before they occur. � To give advice on and apply the rules relating to Drivers Hours Legislation as and when necessary. � To communicate when required any early start times and special delivery requirements to Drivers. � Take minutes of Investigation / Disciplinary / Grievance meetings � Full driver Pre- Brief � Live Debrief of drivers. � To assist with any other duties within the traffic office as and when necessary. � Ability to generate / collate accurate reports. Qualifications / Experience � Problem Solving Skills Resilient Excellent Communication Skills Basic Knowledge of Road Traffic Legislation Sound Knowledge of Drivers Hours Legislation Flexible - Overtime / holiday & sickness cover. Good Telephone Manner Ability to work under pressure & to deadlines IT literate (Excel, Word, E-mail) Desireable � CPC National � Familiarity with transport management system (VISION) If you think this job suits you, please send your CV to francesca.hamlyn@hrgo.co.uk or call 01604239066 for more information. Mon - Fri (22:00 - 06:30) with a Tues - Sat every fifth week.